We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in its original condition, unused, with tags, and in the original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at email@example.com with your order number. Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Kindly note that the customer is responsible for all shipping costs. We do not accept any returns without prior authorization.
For any return-related inquiries, please feel free to reach out to us at firstname.lastname@example.org.
Damaged Items and Issues:
Upon receiving your order, please inspect the items immediately. If you find any defects, damages, or if you receive the wrong item, please contact us promptly. We will assess the issue and take the necessary steps to rectify it.
Please note that we do not accept returns for sale items or gift cards.
For a prompt exchange, please return the item and proceed with a separate purchase for the desired item once the return is processed.
Upon receiving and inspecting your return, we will notify you about the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Please allow for some time for the refund to be processed and reflected by your bank or credit card company.